旅游服务礼仪情景剧本(英汉对照)25组
Contents
Situation Play 1
客房预定 Room Reservation 1
Situation Play 2
在前台——入住登记 At the Front Desk——Checking in 3
Situation Play 3
客房用餐服务 Room Service 5
Situation Play 4
整理房间 Making up the Room 7
Situation Play 5
洗衣服务 Laundry Service 9
Situation Play 6
处理投诉 Handling Complaints 11
Situation Play 7
赔偿损失 Paying for the Damage 13
Situation Play 8
紧急服务 Emergency Service 16
Situation Play 9
餐厅预订 Restaurant Reservation 19
Situation Play 10
点 单 Taking Orders 22
Situation Play 11
在酒吧 At the Bar 25
Situation Play 12
会议室预定Reserving the Meeting Room 27
Situation Play 13
结 帐 A t the Cashier's 29
Situation Play 14
订 票 Booking Tickets 33
Situation Play 15
接 机 Meeting the Tourist Group at the Airport 35
Situation Play 16
交 通 Transportation 37
Situation Play 17
商讨旅游行程 Discuss the Itinerary 39
Situation Play 18
游览黄山 Climbing Mount Huangshan 41
Situation Play 19
参观长城 Visiting the Great Wall 43

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