IFO COMPLAINT REF:? 09/01

C0MPLAINTS ABOUT THE COST OF TICKETS FOR AWAY FANS IN THE PREMIER LEAGUE

The Role of the Independent Football Ombudsman (IFO)

1.? ????????????? The office of the IFO has been established by the three English football authorities

(The Football Association (FA), The Premier League and The Football League) with the agreement of Government. The IFO has been designated as the final stage for the adjudication of complaints which have not been resolved within football’s complaints procedure.? The IFO operates a system of non-binding arbitration.? In exercising its jurisdiction, the IFO does not seek to question the merits of judgements made by properly constituted Regulatory and Disciplinary Commissions and Appeal Boards, unless there were shortcomings in the administrative processes which led to those judgements.? It is not the role of the IFO to retry cases, but it is its role to explore and review the procedures under which complaints have been decided and whether the outcomes were reasonable for all parties concerned. Under the procedure agreed by the Football Governing Bodies, the adjudication of the IFO is final and there is no right of appeal against IFO findings.

2.????????????? The IFO must make clear at the outset that he has received full cooperation from The Premier League and has been provided with some unpublished information which must remain confidential.

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