IT-BPO
名
刊 导 读
《电信进化论》
电信一直是一个垄断与封闭的行业,不 过随着互联网与通信网边界的模糊,电信运营 商的"花园围墙"已经不再坚实.
2008年3月
Quality Requirements
Software quality is perhaps one of the most sought-after but unattained goals in software development. It is often understood, in a rather limited way, to mean the act of ensuring that a product meets its specified requirements.
March, 2008
Customer Service Champs
《解套方法论》
在2007年看似波澜壮阔的大牛市下,竟 有超过半数的投资者处于亏损,跑赢大盘指数
《300亿造城冲动》
关于"中华文化标志城" 的发言,两份反对建设的 提案,在会场之内激起纷 争."中华文化标志城" 的建设,据称旨在弘扬中 华民族优秀传统文化,增 强中华民族文化凝聚力. 但对于它的真伪文化之 争,筹资来源之议,项目 选址地方政府的决绝,成
2008年2月 2008年3月
的投资者仅7.26%.冷静分析,亏损的大多数 人应该属于追涨杀跌的那一群人.
今年两会期间,一项
March, 2008
Good customer service would seem to be a simple matter. Make policies flexible. Don't force customers to play call-center phone tag. Hire friendly people, train them well, and reward them with healthy pay and benefits. But delivering the right level of customer service turns out to be hard. Some companies struggle to find smiling teenagers who are willing to work for the minimum wage flipping burgers. Others have the difficult task of ensuring their customers to get the same message whether they're on-line, on the phone, or in the store. Slip up, and your service snafu becomes a tale consumers tell with relish over and over again.
2008年3月
IT-BPO
《帝国时代》
硅谷最传奇的公司英特尔即将迎来40岁 生日,第五任CEO欧德宁能否摆脱强势创始人 安迪格鲁夫的"成功的诅咒".
数 字 说
话
为会场之内未决的悬念.
1300辆
今年以来,北京机动车增长 速度进一步加快,平均每天新增 1300辆.预计到8月份,机动车总
215亿
我国的软件产值1998年不到 1亿,之后以每年50%以上速度增 长,现在我们软件产值已达到215 亿.
2162元
中国石化集团受困成品油价 格控制,该公司今年3月份所生产 的汽油每吨亏损人民币2162元.
The World's Most Admired Companies
It's an impressive hat trick: Apple not only takes the NO. 1 slot on this year's list of the World's Most Admired Companies, but also tops the U.S. survey – and wins the highest marks for innovation too. That's probably no coincidence. In an industry that changes every nanosecond, the 32-year-old company has time and again innovated its way out of the doldrums. Rivals always seem to be playing catch-up.

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