MGT 141 C2 Spring 2010 Organizational Behavior Lynn R. Byk, Ph.D. Instructor Golden Gate University Contact Information Feel free to contact me at my email address, lbyk5@sbcglobal.net, or by phone at 415.931.3079. Email is the best way to reach me. Important Dates: First Day of Class: 01/06/10 Last Day of Class: 03/02/10 Welcome to Organizational Behavior! I would like to take this opportunity to introduce myself and tell you a bit about me. I am a licensed psychologist in private practice in San Francisco, working with individuals and couples. I earned my undergraduate and masters' degree in counseling from City University of New York and my doctoral degree in Psychology from New York University. I have taught at the City University of New York, New York University, and City College of San Francisco. I am thrilled to be your online professor. I moved to San Francisco, the city of my dreams, 7 years ago, after having spent my entire life in New York. I wake up every morning, walk to the Golden Gate Bridge and cannot believe my good fortune to live in such an amazingly beautiful city. I am happily married (2nd time around) to a wonderful man and have a beautiful daughter who recently graduated from the University of Colorado at Boulder. She is currently living at home and attending graduate school to become a psychologist herself! I am incredibly proud of her. I am also the grateful guardian of Jackie, an adorable Wheaten terrier. I look forward to getting to know all of you and am confident that you will find our time together to be stimulating and thought-provoking. Best of luck with our course. Course Description This is a course about people as much as it is about organizations. It is so much about people that it might almost be a course in psychology - with one important difference. We are going to think about, read about, talk and write about, the traits that shape our success or failure, satisfaction or disappointment, when we find ourselves functioning together in groups, within the context of our professional lives. The bottom line is - it's a course about you and me, and how we act and interact. And, we are going to do it all online, within this cyber community/classroom as our laboratory for learning and discovery. We will focus on many things about ourselves and others; things that shape our thinking and feelings, things that influence our decision-making, things that determine how we feel about and relate to others. We will also be exploring how these various factors contribute to or detract from our success at work. How very instrumental these various factors are in determining not only our own success, but also the success or failure of businesses, large and small. The scope of our endeavors will be at the same time both broad and narrow. Narrow, since we will largely be thinking about ourselves and our observations of others. A topic so close to us, so familiar, that we often don't fully embrace its significance. We just don't notice. At the same time broad, because in thinking and talking about people, we are engaging in a topic that lies at the very heart of business success and failure, of promise, of potential, of careers made and careers broken. Learning Objectives Session One: Introduction After studying the text and lecture, the successful student will be able to: Define and describe the term "Organizational Behavior" Classify and explain various functions, roles and skills associated with being a manager. Demonstrate the differences between intuition and systemic study Relate personality characteristics to the challenge of change Session Two: The Individual Describe how personality characteristics influence behavior Explain how two people can see the same thing and interpret it differently Describe the impact culture has on our understanding of ourselves and others. Session Three: The Group Identify common barriers to effective communication. Contrast the advantages and disadvantages of your Personality Type within your organization. Discuss the impact of technology-assisted communication has on the way in which individuals communicate within an organization. Session Four: The Organizational System Explain the characteristics of a variety of organizational structures Describe how organizational design influences employee behavior. Clarify how culture is transmitted to employees through effective leadership. Session Five: Organizational Dynamics Define teams and groups, and be able to identify the characteristics of effective teams Describe conflict and illustrate several effective conflict-handling interventions Assuming a diverse workforce, describe the cultural differences in negotiations Describe a recent theory of motivation. Session Six: Management Identify the elements common to three current Management Theories. List the characteristics that influence job performance. Analyze the points made in a current Theory of Motivation and apply this analysis to their current work environment. Session Seven: Leadership Define the qualities of a charismatic leader Contrast and compare differences in traits common to leaders and managers Discuss the attributes within their own behavioral characteristics that effect their leadership style Session Eight: Careers Identify seven techniques for managing the impression one makes on others. Distinguish between "leadership" and "power". Synthesize their thoughts into a discussion about their organization and their role within it as reflected in the Final Interview Project. Course Requirements This course covers a lot of ground in eight weeks. In order to keep up with the work, you will need to devote a minimum of 5-6 hours each week to the course. Procedures ? Each session will open on a Wednesday. The Discussion area will close the following Tuesday at midnight Mountain Time. ? The quizzes will remain open throughout the term and your grade will be updated once you take your quiz. ? The lectures, assignments and instructional resources will remain open for the duration of the semester. You can complete your assignments and take the quizzes whenever you are ready to do so. It is best to keep current with the course, taking the quizzes and completing assignments during the week it is due but you will be able to submit your assignments and quizzes even after the week has ended. The discussions, however, must be completed during the week and will close when the session is over. ? Check your mail frequently. Read the announcements posted in the course regularly since important information is shared through announcements. ? Don't fall behind. It's hard to catch-up. Assignments Each week you will have a reading assignment from the textbook, two discussion questions, a short quiz and a research assignment. Reading from the Textbook: The textbook provides an excellent resource. It provides the background to the topics we will explore in the weekly discussions and serves as a means to learn the main concepts, constructs and theories of Organizational Behavior. Lectures: Each week I will provide a short lecture. Read it as an introduction to the session. Discussion Questions: Online discussion is an important aspect of online learning. Each week I will provide two discussion questions so that we can begin to apply what we are learning to solve problems. I require active participation in the Discussions. We are a learning community and one of the strengths of online education is that we will be actively learning from each other. The Discussions are the primary way in which we will be communicating with each other and your active participation in the discussion is essential. Feel free to send any questions you might have about the course to me through an email and I will be sure to get back to you as soon as possible. For a more complete description of my expectations for your participation in the online discussions go to Discussion Participation. At all times, share your opinions freely, be respectful of each other, and be sure to proofread your work to insure clear communication. Library Assignments: The ability to find information is critical in today's work world. Several sessions will include a research assignment requiring a one to two page summary paper. The research librarians at GGU are an excellent resource should you require assistance. Click here for more information on the papers. Grading Policy: You will receive numerical point scores for your work – quizzes, written assignments and projects, and the final exam. Your participation in the Discussions will be graded as well. Points can be converted to letter grades as follows: Component Total Points Percentage of the Final Grade Discussions (16) 20 points each 320 points 20% Research (3) Assignments 80 points each 240 points 20% Quizzes (6) 40 points each 240 points 10% Midterm Exam 300 points 20% Final Summary Quiz 120 points 10% Final Paper 300 points 20% Total 1520 100% Total Weighted Points Letter Grade 90% - 100% A 87% - 89.9% B+ 80% - 86.9% B 77% - 79.9% C+ 70% - 76.9% C 60-69.9 D Below 60% F Required Readings [required] Text Organizational Behavior by Robbins and Judge, thirteenth edition, published by Prentice Hall. ISBN 0-13-600717-3 Others, as assigned. Book Store: To purchase course books and materials from eFollet, GGU's official online bookstore, go to http://shop.efollett.com/htmlroot/storehome/goldengateuniversity690.html University Library Find the GGU Library Home Page at http://www.ggu.edu/libraries. If you have problems obtaining articles, contact: 415-442-7244 Research and Documentation: Free Resources (Live and Online) for GGU Students 1. For detailed information on using and citing sources using APA, MLA, and other styles, consult A Writer's Reference by Diana Hacker, the textbook used in GGU English composition classes, available in the GGU Bookstore, or consult the free website http://dianahacker.com/writersref/resdoc.html 2. The University Library's web site offers a wealth of information to guide you through the research process. Resources include a sample research paper and detailed information on evaluating and citing sources. Available at http://ggu.libguides.com 3. An online tutorial, Core Research Skills, is designed to help you find, evaluate, and use library and online sources in your projects and papers. In every step of the tutorial, a reference librarian is available to help with specific research needs and questions. The tutorial is free and can be accessed at http://www.ggu.edu/cybercampus/FreeDemo 4. At the Writing Center, located in Room P-25 at the San Francisco campus, you work one-on-one with experienced writing tutors (most of them GGU instructors) who are familiar with the types of writing assignments common in GGU courses. 5. The Online Writing Lab (OWL) offers online writing help to GGU students. OWL tutors help you solve specific problems in the work you submit, and guide you through the writing process. The OWL is available at http://www.ggu.edu/academic_programs/division_general_ed/english_communic ations/online_writing_lab (Following is Optional if you decide to use Turnitin.com) 6. Ask me about Turnitin.com. Turnitin helps you avoid unintentional plagiarism. When you submit a paper to Turnitin's website, it searches 4.5 billion pages of web and printed sources, documents any matches, and give you the source for each match. You can then be sure your sources are properly documented. Like any instructor, I can set up Turnitin for his or her students to log in to. In addition, Turnitin's homepage has research resources available to anyone at http://www.turnitin.com without logging in. Documenting Sources: Just 4 Rules 1. For short passages (usually under 40 words) quoted word for word, "put the quoted material inside quotation marks (like this is), and provide the author, date, and page number in parentheses right after the quotation" (Jones, 1999, p. 76). 2. For longer quotations, Instead of quotation marks, the quoted material gets its own paragraph, and the entire paragraph is indented (given wider margins than the rest of the paper, like this paragraph). Then the author, date, and page number appear in parentheses at the end of the paragraph, and outside the last period. (Jackson, 2003, p. 229) I would prefer that you avoid posting long quotations and instead paraphrase the research you have conducted. 3. If you use material from another source but change the wording (called paraphrasing), give the author and date in parentheses (Jones, 1999). 4. At the end of the paper, give full bibliographical information for all your sources on a page called References. There are different styles for documenting sources. GGU recommends the APA style, which is used in the social sciences. An instructor, however, may require another style, so ask. Plagiarism (using someone else's words and/or ideas without giving them credit) is taken very seriously at GGU. You are required to reference your sources of information and we do check. If you have particular questions about plagiarism you are strongly urged to ask me or to contact the Online Writing Lab (OWL). The consequences of plagiarizing are outlined in the university catalog. Class Schedule: Classes begin on a Wednesday and end the following Tuesday night, 11:59 PM Mountain time. The official last day of class is March 2nd and you must complete all your coursework by this date. You will receive a grade in each session for your participation in discussions, a quiz and a written assignment. (SUBJECT TO REVISIONS, AS NECESSARY) Session Topic Textbook Reading Assigned Pages Session 1 January 6th - January 12th Introduction 2 - 34 Session 2 January 13th - January 19th The Individual 42 -65 Session 3 January 20th The Group – January 26th (Communication) 348 - 375 Session 4 January 27th – February 2nd The Organizational System 516 - 542 Session 5 February 3rd – February 9th Organizational Dynamics – Understanding Work Teams 320 - 340 Session 6 February 10th – February 16th Management - Motivation 172 - 204 Session 7 February 17th – February 23rd Leadership 382 - 439 Session 8 February 24th – March 2nd Career, Power and Politics 448 - 473
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MGT 141 C2 Spring 2010 Organizational Behavior Lynn R. Byk, Ph.D. Instructor Golden Gate University Contact Information Feel free to contact me at my email address, lbyk5@sbcglobal.net, or by phone at 415.931.3079. Email is the best way to reach me. Important Dates: First Day of Class: 01/06/10 Last Day of Class: 03/02/10 Welcome to Organizational Behavior! I would like to take this opportunity to introduce myself and tell you a bit about me. I am a licensed psychologist in private practice in San Francisco, working with individuals and couples. I earned my undergraduate and masters' degree in counseling from City University of New York and my doctoral degree in Psychology from New York University. I have taught at the City University of New York, New York University, and City College of San Francisco. I am thrilled to be your online professor. I moved to San Francisco, the city of my dreams, 7 years ago, after having spent my entire life in New York. I wake up every morning, walk to the Golden Gate Bridge and cannot believe my good fortune to live in such an amazingly beautiful city. I am happily married (2nd time around) to a wonderful man and have a beautiful daughter who recently graduated from the University of Colorado at Boulder. She is currently living at home and attending graduate school to become a psychologist herself! I am incredibly proud of her. I am also the grateful guardian of Jackie, an adorable Wheaten terrier. I look forward to getting to know all of you and am confident that you will find our time together to be stimulating and thought-provoking. Best of luck with our course. Course Description This is a course about people as much as it is about organizations. It is so much about people that it might almost be a course in psychology - with one important difference. We are going to think about, read about, talk and write about, the traits that shape our success or failure, satisfaction or disappointment, when we find ourselves functioning together in groups, within the context of our professional lives. The bottom line is - it's a course about you and me, and how we act and interact. And, we are going to do it all online, within this cyber community/classroom as our laboratory for learning and discovery. We will focus on many things about ourselves and others; things that shape our thinking and feelings, things that influence our decision-making, things that determine how we feel about and relate to others. We will also be exploring how these various factors contribute to or detract from our success at work. How very instrumental these various factors are in determining not only our own success, but also the success or failure of businesses, large and small. The scope of our endeavors will be at the same time both broad and narrow. Narrow, since we will largely be thinking about ourselves and our observations of others. A topic so close to us, so familiar, that we often don't fully embrace its significance. We just don't notice. At the same time broad, because in thinking and talking about people, we are engaging in a topic that lies at the very heart of business success and failure, of promise, of potential, of careers made and careers broken. Learning Objectives Session One: Introduction After studying the text and lecture, the successful student will be able to: Define and describe the term "Organizational Behavior" Classify and explain various functions, roles and skills associated with being a manager. Demonstrate the differences between intuition and systemic study Relate personality characteristics to the challenge of change Session Two: The Individual Describe how personality characteristics influence behavior Explain how two people can see the same thing and interpret it differently Describe the impact culture has on our understanding of ourselves and others. Session Three: The Group Identify common barriers to effective communication. Contrast the advantages and disadvantages of your Personality Type within your organization. Discuss the impact of technology-assisted communication has on the way in which individuals communicate within an organization. Session Four: The Organizational System Explain the characteristics of a variety of organizational structures Describe how organizational design influences employee behavior. Clarify how culture is transmitted to employees through effective leadership. Session Five: Organizational Dynamics Define teams and groups, and be able to identify the characteristics of effective teams Describe conflict and illustrate several effective conflict-handling interventions Assuming a diverse workforce, describe the cultural differences in negotiations Describe a recent theory of motivation. Session Six: Management Identify the elements common to three current Management Theories. List the characteristics that influence job performance. Analyze the points made in a current Theory of Motivation and apply this analysis to their current work environment. Session Seven: Leadership Define the qualities of a charismatic leader Contrast and compare differences in traits common to leaders and managers Discuss the attributes within their own behavioral characteristics that effect their leadership style Session Eight: Careers Identify seven techniques for managing the impression one makes on others. Distinguish between "leadership" and "power". Synthesize their thoughts into a discussion about their organization and their role within it as reflected in the Final Interview Project. Course Requirements This course covers a lot of ground in eight weeks. In order to keep up with the work, you will need to devote a minimum of 5-6 hours each week to the course. Procedures ? Each session will open on a Wednesday. The Discussion area will close the following Tuesday at midnight Mountain Time. ? The quizzes will remain open throughout the term and your grade will be updated once you take your quiz. ? The lectures, assignments and instructional resources will remain open for the duration of the semester. You can complete your assignments and take the quizzes whenever you are ready to do so. It is best to keep current with the course, taking the quizzes and completing assignments during the week it is due but you will be able to submit your assignments and quizzes even after the week has ended. The discussions, however, must be completed during the week and will close when the session is over. ? Check your mail frequently. Read the announcements posted in the course regularly since important information is shared through announcements. ? Don't fall behind. It's hard to catch-up. Assignments Each week you will have a reading assignment from the textbook, two discussion questions, a short quiz and a research assignment. Reading from the Textbook: The textbook provides an excellent resource. It provides the background to the topics we will explore in the weekly discussions and serves as a means to learn the main concepts, constructs and theories of Organizational Behavior. Lectures: Each week I will provide a short lecture. Read it as an introduction to the session. Discussion Questions: Online discussion is an important aspect of online learning. Each week I will provide two discussion questions so that we can begin to apply what we are learning to solve problems. I require active participation in the Discussions. We are a learning community and one of the strengths of online education is that we will be actively learning from each other. The Discussions are the primary way in which we will be communicating with each other and your active participation in the discussion is essential. Feel free to send any questions you might have about the course to me through an email and I will be sure to get back to you as soon as possible. For a more complete description of my expectations for your participation in the online discussions go to Discussion Participation. At all times, share your opinions freely, be respectful of each other, and be sure to proofread your work to insure clear communication. Library Assignments: The ability to find information is critical in today's work world. Several sessions will include a research assignment requiring a one to two page summary paper. The research librarians at GGU are an excellent resource should you require assistance. Click here for more information on the papers. Grading Policy: You will receive numerical point scores for your work – quizzes, written assignments and projects, and the final exam. Your participation in the Discussions will be graded as well. Points can be converted to letter grades as follows: Component Total Points Percentage of the Final Grade Discussions (16) 20 points each 320 points 20% Research (3) Assignments 80 points each 240 points 20% Quizzes (6) 40 points each 240 points 10% Midterm Exam 300 points 20% Final Summary Quiz 120 points 10% Final Paper 300 points 20% Total 1520 100% Total Weighted Points Letter Grade 90% - 100% A 87% - 89.9% B+ 80% - 86.9% B 77% - 79.9% C+ 70% - 76.9% C 60-69.9 D Below 60% F Required Readings [required] Text Organizational Behavior by Robbins and Judge, thirteenth edition, published by Prentice Hall. ISBN 0-13-600717-3 Others, as assigned. Book Store: To purchase course books and materials from eFollet, GGU's official online bookstore, go to http://shop.efollett.com/htmlroot/storehome/goldengateuniversity690.html University Library Find the GGU Library Home Page at http://www.ggu.edu/libraries. If you have problems obtaining articles, contact: 415-442-7244 Research and Documentation: Free Resources (Live and Online) for GGU Students 1. For detailed information on using and citing sources using APA, MLA, and other styles, consult A Writer's Reference by Diana Hacker, the textbook used in GGU English composition classes, available in the GGU Bookstore, or consult the free website http://dianahacker.com/writersref/resdoc.html 2. The University Library's web site offers a wealth of information to guide you through the research process. Resources include a sample research paper and detailed information on evaluating and citing sources. Available at http://ggu.libguides.com 3. An online tutorial, Core Research Skills, is designed to help you find, evaluate, and use library and online sources in your projects and papers. In every step of the tutorial, a reference librarian is available to help with specific research needs and questions. The tutorial is free and can be accessed at http://www.ggu.edu/cybercampus/FreeDemo 4. At the Writing Center, located in Room P-25 at the San Francisco campus, you work one-on-one with experienced writing tutors (most of them GGU instructors) who are familiar with the types of writing assignments common in GGU courses. 5. The Online Writing Lab (OWL) offers online writing help to GGU students. OWL tutors help you solve specific problems in the work you submit, and guide you through the writing process. The OWL is available at http://www.ggu.edu/academic_programs/division_general_ed/english_communic ations/online_writing_lab (Following is Optional if you decide to use Turnitin.com) 6. Ask me about Turnitin.com. Turnitin helps you avoid unintentional plagiarism. When you submit a paper to Turnitin's website, it searches 4.5 billion pages of web and printed sources, documents any matches, and give you the source for each match. You can then be sure your sources are properly documented. Like any instructor, I can set up Turnitin for his or her students to log in to. In addition, Turnitin's homepage has research resources available to anyone at http://www.turnitin.com without logging in. Documenting Sources: Just 4 Rules 1. For short passages (usually under 40 words) quoted word for word, "put the quoted material inside quotation marks (like this is), and provide the author, date, and page number in parentheses right after the quotation" (Jones, 1999, p. 76). 2. For longer quotations, Instead of quotation marks, the quoted material gets its own paragraph, and the entire paragraph is indented (given wider margins than the rest of the paper, like this paragraph). Then the author, date, and page number appear in parentheses at the end of the paragraph, and outside the last period. (Jackson, 2003, p. 229) I would prefer that you avoid posting long quotations and instead paraphrase the research you have conducted. 3. If you use material from another source but change the wording (called paraphrasing), give the author and date in parentheses (Jones, 1999). 4. At the end of the paper, give full bibliographical information for all your sources on a page called References. There are different styles for documenting sources. GGU recommends the APA style, which is used in the social sciences. An instructor, however, may require another style, so ask. Plagiarism (using someone else's words and/or ideas without giving them credit) is taken very seriously at GGU. You are required to reference your sources of information and we do check. If you have particular questions about plagiarism you are strongly urged to ask me or to contact the Online Writing Lab (OWL). The consequences of plagiarizing are outlined in the university catalog. Class Schedule: Classes begin on a Wednesday and end the following Tuesday night, 11:59 PM Mountain time. The official last day of class is March 2nd and you must complete all your coursework by this date. You will receive a grade in each session for your participation in discussions, a quiz and a written assignment. (SUBJECT TO REVISIONS, AS NECESSARY) Session Topic Textbook Reading Assigned Pages Session 1 January 6th - January 12th Introduction 2 - 34 Session 2 January 13th - January 19th The Individual 42 -65 Session 3 January 20th The Group – January 26th (Communication) 348 - 375 Session 4 January 27th – February 2nd The Organizational System 516 - 542 Session 5 February 3rd – February 9th Organizational Dynamics – Understanding Work Teams 320 - 340 Session 6 February 10th – February 16th Management - Motivation 172 - 204 Session 7 February 17th – February 23rd Leadership 382 - 439 Session 8 February 24th – March 2nd Career, Power and Politics 448 - 473